No one knows your equipment better than Mason Tractor Co.
When it comes to servicing your New Holland equipment, you can trust the company and the people who build it. Only New Holland has the proprietary diagnostic tools and product experts who know every aspect of your machine, its components and all of the supporting technology.
Mason Tractor Co. is well prepared to deliver highly efficient and accurate service that’s based on factory labor-time guidelines and supported by a wide array of service tools and resources. Our highly skilled technicians can quickly and accurately detect and correct maintenance issues—before they become problems—with tools like our full suite of fluid tests that reveal early warning signs.
New Holland complements its service expertise with special inspection clinics and service offers, industry-leading warranties, and preventative maintenance programs that not only help you keep your machine in tip-top condition—but also help to maintain resale value.
Our goal is simple: to make sure your equipment is always working at peak capacity on the farm—so you can maximize the return on your equipment investment.
PLANNED MAINTENANCE AGREEMENTS
With today’s high-tech construction machinery, it’s increasingly important to protect your equipment investment with Planned Maintenance Agreements that help you manage service costs for the life of your machine.
With a Planned Maintenance (PM) Agreement, you’ll get a fixed price for future work that’s tailored to meet your specific needs. This makes budgeting and tracking maintenance a breeze.
With your PM Agreement, you’ll be able to:
- Identify problems and repair them before failure occurs
- Decrease downtime
- Improve resale value thanks to documented maintenance
- Reduce your overall cost of ownership
- Improve your fuel economy
Take control of your fleet maintenance costs. Ask us about a Planned Maintenance Agreement.
CERTIFIED MAINTENANCE INSPECTIONS (CMIS)
If you understand the value of having highly trained New Holland service technicians working on your equipment, then you’ll also appreciate our annual Certified Maintenance Inspection program.
CMIs are a proven and effective way to prevent downtime, protect your equipment investment, and improve resale value thanks to well-documented service work. In the off-season and preseason, our trained and experienced technicians will inspect your equipment and provide recommendations on how to maintain your machine for peak performance.
CMIs are well documented and provide valuable service records for the equipment owner. Decals on your equipment are a visual indicator completed service. These in turn can increase the equipment’s resale value: equipment that’s had annual CMIs done will hold its resale value better than equipment that hasn’t.
Ask us about the CMI program and our special promotions.
WARRANTIES AND PURCHASED PROTECTION PLANS
With one of the best parts warranties in the industry, you’ll have solid peace of mind with New Holland parts and labor warranties that cover both new and remanufactured parts installed at Mason Tractor Co.. It’s worth noting that, unlike many competitors, we include the cost of labor when you service your equipment at Mason Tractor Co.
For added peace of mind, we offer Purchased Protection Plans that reduce the cost of potential future repairs and protect your equipment beyond the base warranty.
For new equipment, we offer protection periods of up to 60 months or 10,000 machine hours, whichever occurs first. Plans include Powertrain, Powertrain plus hydraulics, and Premier plans that cover Powertrain plus hydraulics and electrical. Our plans are flexible, with no complicated forms to complete, and can be easily financed through Mason Tractor Co. Customers can select the number of months and hours to meet their specific needs. And, our plans can be transferred over to new equipment owners at no charge.
We also offer plans for all New Holland remanufactured replacement and long block engines, transmissions, and axles installed by us. For engines, protection periods are available for 36 months/ 3,000 hours or 48 months/4,000 hours, whichever occurs first. For transmissions and axles, protection periods are available for 24 months/2,000 hours, 36 months/3,000 hours or 48 months/4,000 hours, whichever occurs first.
NEW HOLLAND TOP SERVICE
New Holland Top Service ensures maximum satisfaction to our customers by providing outstanding service and support. Our commitment is to help ensure our customer can be as productive as possible.
The New Holland Top Service Team has extensive resources to support our dealer network in resolving customer issues as quickly as possible. Every inquiry is handled professionally to review the issue and provide the best possible solution.
When customers of select tractor models and select self-propelled harvesting equipment experience an equipment breakdown, our Breakdown Assistance Service strives for a quick return to full operation.
Please contact your nearest New Holland dealer for details or call 866-639-4563. Some exclusions may apply.
New Holland products eligible for Breakdown Assistance service:
- T9 Series 4WD – Tier 4A Tractors
- T8 Series 4WD – Tier 4A Tractors
- T7 Series Sidewinder™ II Tractors
- T7000 Series Tractors
- BB9000 Series Large Square Balers
- H8000 Series Speedrower® Self-Propelled Windrowers
- T9000 Series 4WD – Tier 3 Tractors
- T8000 Series – Tier 3 Tractors
- T7 Classic Tractors
- Guardian™ Sprayers
- CR and CX Combines
- FR SP Forage Harvesters
- All Headers for combines, SP Windrowers and SP Forage Harvesters